Setting up your custom business email address on Apple devices like a MacBook or iPhone ensures you can stay connected and look professional when communicating with clients. Follow this easy step-by-step guide to configure your new email address in the Apple Mail app.
Setting Up Your Email on a MacBook (Apple Mail)
To add an email address provided by us or a new email address to your MacBook’s Mail app, follow these steps carefully:
1. Open System Preferences
- Click the Apple logo located at the top-left corner of your screen.
- Select System Settings from the drop-down menu.
2. Access Internet Accounts
- Click on Internet Accounts (typically found on the left-hand side).
3. Add a New Mail Account
1. Click Add Other Account…
2. Then select Mail Account.
4. Enter Your Email Information
- Enter the name you want displayed when sending emails.
- Input the new email address and password we have provided to you.
5. Handle the Initial Error Message
- You may receive an “error message” — this is expected. Simply proceed.
6. Configure IMAP Settings
- Ensure the account type is set to IMAP.
- Incoming Mail Server: mail.yourwebsiteaddress.com
- Outgoing Mail Server: mail.yourwebsiteaddress.com
- Click Sign In.
7. Finalize Setup
- Your email should now be added!
- You can create email signatures, set up away messages, and customize settings just like any other email account.
That’s it!
Tip: To improve performance, check the “Automatically manage connection settings” box if available.
Setting Up Your Email on an iPhone (Apple Mail)
To add an email address provided by us to your iPhone, follow these steps:
1. Open the Settings App
- Tap the Settings app on your iPhone.
2. Navigate to Apps
- Either search for Apps or scroll down to find it.
3. Go to Mail App
- Scroll and find the Mail app.
- Tap Mail Accounts.
4. Add Mail Account
- Tap Add Mail Account at the bottom of the screen.
- Then tap Other, and click Add Mail Account.
5. Enter Your Email Details
- Name your account (this name appears in the “From” field of your emails).
- Enter a description (for your reference inside Settings).
- Input the new email address and password we have provided to you.
6. Configure IMAP Settings
- Ensure IMAP is selected (not POP).
- Fill out all fields, including optional ones, for better performance:
- Incoming Mail Server: mail.yourwebsiteaddress.com
- Outgoing Mail Server: mail.yourwebsiteaddress.com
- Username: (your full new email address)
- Password: (the password provided)
7. Complete Setup
- Tap Next.
- Ensure the Mail option is selected.
- Tap Save.
That’s it!
Note: After setup, you can configure advanced settings like SSL usage, server ports, and signature personalization.
Common Troubleshooting Tips
Authentication Failed?
- Double-check your email address and password.
- Confirm that IMAP settings and server addresses are entered correctly.
Can’t Send Emails?
- Verify that the outgoing mail server settings match exactly.
- Ensure your username and password are listed under outgoing settings too.
Error During Setup?
- Restart your device and try again.
- Contact your email administrator if the issue persists.
Learn more helpful information in our blog: Email Marketing Best Practices.