We’re excited to announce that we’ve been named one of the best digital marketing agencies in Milwaukee according to Expertise for 2020!
We’ve also made a couple of other lists from UpCity as a Top Social Media Agency in Milwaukee, Wuchna as a top Marketing Agency near Milwaukee, Wisconsin, Upcity as an “Excellence Winner” and DesignRush as a Top Digital Agency In Milwaukee.
As you can imagine, we’re very excited and honored to be listed with some of the top marketing agencies within Milwaukee, but we want to break down exactly why we’ve been named one of the best and the criteria that went into creating these lists!
In this article, we’ll talk about how the agencies were picked on Expertise. They started off by looking at 55 of the digital marketing agencies in Milwaukee that have the best online presence.
Then according to Expertise, “Our goal is to connect people with the best local experts. We scored Milwaukee Digital Marketing Agencies on more than 25 variables across five categories, and analyzed the results to give you a hand-picked list of the best.”
The five high-level criteria they took into consideration to rank us were Availability, Qualifications, Reputation, Experience, and Professionalism. Let’s dive into each deeper.
Consistently approachable and responsive, so customers never feel ignored. Taking into account how easy it is for a client to reach out and get in contact if needed. Having multiple channels that allow clients to email, message, live chat, text, call, etc. is really the key here, and obviously how responsive to each we are.
Something we tell everyone we work with that we pride ourselves on is “flexible communication”, which makes sense!
Building customer confidence with licensing, accreditations, and awards. Which platforms and software are you familiar with and have advanced training in? For example, across our team, we have various HubSpot certifications, Adobe Analytics certifications, and Google Analytics certifications to name a few.
We also have licenses to marketing software that gives us the ability to exceed client expectations such as CloudCampaign for social media marketing and social media analytics, Mangools for SEO, Elementor Pro for WordPress website design, HotJar for website analytics, we’re agency partners with SquareSpace to get features you can’t get with normal subscriptions, and the list goes on!
A history of delighted customers and outstanding service. This one is more important than anything else on the list. Customer service is the heart and soul of what we’ve built at SocialSurge Marketing. Our customers are the real reason we’re able to be on any list and have any of the success that we’ve had as an agency up to this point.
We could go on and on about the importance we feel customer service should have for every single business, but we’ll end this with a quote from Tony Hsieh, “Customer service shouldn’t just be a department, it should be the entire company.”
Masters of their craft, based on years of practical experience and education. Of course, everyone wants to work with people who know what they’re doing. The two owners here at SocialSurge have a combined 15+ years of digital marketing experience alone, and Kevin has some pretty great stories about how he got to where he is today. Ask him about it sometime!
Providing service with honesty, reliability, and respect. What more is there to say about this? Unfortunately, we’ve learned that there are a lot of agencies in the marketing space that don’t exactly fit into this “professionalism” criteria. We learned this early on in our marketing agency years and found a huge opportunity. It was as simple as being good people and honest business owners. We believe in always doing the good thing, even when it’s not the easy thing to do or what’s best for us.
Well, there you have it! An outline of why we were named one of the best digital marketing agencies here in Milwaukee, Wisconsin. We love helping out local businesses and would love to hear from you. Even if that doesn’t necessarily mean “working with us”, feel free to reach out!